Refund Policy for sellers

Sell your items at Gamers PM Marketplace with peace of mind and let Gamers PM handle all necessary verification so you can solely focus on your trades.

1. Coverage provided to seller under Refund Policy:

• Chargeback liability: This applies when a buyer is trying to file for an unauthorized payment refund (chargeback). Given that the seller can provide full delivery proof based on our services requirement, the seller will be fully reimbursed.

• Your account and product listings must be in check with our Terms of Service to be covered under Refund Policy.

2. What is not covered under Refund Policy:

• Product or services not as described

• Non-delivery of order

• Intentional fraud or scam - Seller's account will be permanently suspended and Gamers PM reserves the right to recall all payment being disbursed to the seller and pursue legal action.

3. Proof of delivery:

• Please upload delivery proof immediately through your Sold Order page upon delivery of order. We will no longer accept delivery proof sent to our mailbox. If the delivery proof is not found in your Sold Order, or uploaded within stipulated time frame, we will deem no delivery proof is submitted by the seller and decisions will be made on this basis in the event of a trade dispute. The system will now support uploading of both image and video files:

  1. Supported format: jpg, jpeg, gif, png, mp4, 3gp, mov, wmv, avi, flv

  2. Size limit: Maximum 100MB per file

  3. Quantity: Maximum 150 files per order 

• Seller is required to keep a copy of video proof of your trade. Certain games may also require video proof regardless of trading amount.

• For Account service, this includes the screenshot of account information such as login email and password, which you submitted through Gamers PM to the buyer.

• For games that support email notification: Screenshots of such notifications indicating changes made to the sold account, such as login IP or device changes.

• Any screenshots to validate the completion of transactions must also be included as proof.

• For other game services, screenshots or video proof must consist of buyer's character ID, quantity before and after the delivery.

• Gamers PM reserves the right to cancel the order if the seller is found to have submitted incorrect or fake proof of delivery.

Additional:

Gamers PM proactively monitors all activity of the Marketplace, but you can help to identify any suspicious activities by reporting it to us if you found any user violating our terms and policies, including any exploits, abuse or solicitation for private deals.

Refund Policy for buyers

Feel confident each time you transact at Gamers PM. Gamers PM ensures that sellers will complete your order as described.

1. Refund Policy will cover a buyer's purchase when:

• Buyer did not receive their order.

• Items received by the buyer do not match product description.

2. Refund Policy does not cover the following:

• Buyers have verified and confirmed the receipt of the order.

• Buyer's remorse.

• Transactions made outside of Gamers PM Marketplace.

• Any amendment by Game Developer / Game Publisher after delivery is successfully conducted.

3. Refund Policy does not cover fraudulent claims. We reserve the right to pursue legal actions and permanently suspend a buyer's account for filing fraudulent claims.

4. Buyers must only confirm the receipt of your order after you have verified the item received is as described in the product listing and in working condition. Confirming the receipt of your order indicates that you are satisfied with your purchase and agree to release the payment to the seller. 

5. The buyer shall be deemed to have accepted the purchased Goods and/or Services if no claim, issues and/or complaints are raised or made by the relevant Buyer to Gamers PM within seventy two (72) hours upon delivery of the purchased Goods and/or Services. Refunds will not be given for orders which its payment has been released to the seller. 

6. All Sale Contracts are strictly made between the relevant Seller and the relevant Buyer. Gamers PM may assist the Buyer or the Seller in the event of a dispute after the conclusion of Sale Contract, but shall not otherwise be responsible or liable in any manner whatsoever in respect of Sale Contracts.

7. In the event of a trading dispute, buyers have 72 hours to respond to our request for information by providing evidence for validation. We will deem the issue resolved and close the dispute if the buyer fails to do so within the stipulated time frame.

8. All payment disputes or chargebacks are not covered by Refund Policy. We will stop the investigation and any request including refunds will not be entertained if such a situation arises.

9. If the buyer successfully wins the dispute, 100% of the sales order amount will be credited to the buyer's store credit. However, payment gateway fees are not-refundable.

10. Refund Policy is not a product warranty.

11. Any transfer fee or bank charges incurred during the refund process will be borne by the buyer. Gamers PM will only refund the amount that was originally paid for the item/service deduct the transfer fee or bank charges 

12. Gamers PM will not be responsible for any delays or errors in the refund process caused by the buyer's bank or payment provider.

13. The buyer must provide accurate and up-to-date bank account details for the refund to be processed. Gamers PM will not be responsible for any errors in the refund caused by incorrect bank details provided by the buyer.